Customer Service

 

EdressMe is solely an online company.
25 Enterprise Ave., Corporate office, Secaucus, NJ 07094

Order Information

Payment Information

Pricing Information
 


Shipping Information

Return Information
 

 

 

ORDERING

  • Once you have placed your order, you will receive e-mail confirmation acknowledging your order placement.
  • Your credit card will not be charged until your order has been shipped.
  • With the exception of: Pre-Orders, Special Orders, and orders placed with PayPal.
  •  Important Note: All orders are subject to credit card authorization. When your credit card is authorized, your funds will be put on hold until the order is shipped. Once the order is shipped, the payment is processed. You will receive email notification with the UPS or FEDEX tracking number and the estimated date of delivery.

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HOW LONG WILL IT TAKE FOR YOUR ORDER TO BE SENT

  • All merchandise is subject to stock availability. For this reason, it is suggested that you provide us with your event date to better assist you.
  • Processing time will vary depending on the style selected, please refer to the Product Description Box on the product page. (i.e. Usually ships in 3-5 business days.)
  • Orders must be placed before 11am EST in order to be processed the same business day. All orders placed after 11am EST will be processed the next business day. You may contact Customer Service Monday through Friday from 10AM to 6PM est for further information or assistance, please call 212-239-6505 or email help@edressme.com.
  • Processing Time still applies regardless of the shipping method. For example, if you place an order for Next day air, or 2nd day air. The shipping method will apply AFTER the order is confirmed and processed. Please call our help line directly at 855-827-4733 if your order is time sensitive. We can confirm having your order sent the same day if possible.
  • Availability often changes during the course of a day, especially during prom season, we suggest placing your order as soon as you have selected a dress.
  • When ordering multiple items, you may receive them individually. We ship according to their availability. Therefore, if you place an order, one item may be sent the same business day and the other(s) can be sent within 3-5 business days.
  • Please note that your credit card will be charged as we send your items.
  • We pride ourselves on keeping sufficient stock of our merchandise; however, sell outs do occur. If you ordered an item that is out of stock or delayed, we will notify you via e-mail.

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PRE ORDERS

If you see: Will Start To Ship: xx/xx/201x you are viewing a Pre-Order item. Pre-Orders are orders placed on merchandise that is not yet available for immediate delivery.

  • By placing a pre-order, you will be assured delivery as the item becomes available.
  • You will be notified via e-mail to confirm the order placed for your pre-order item.
  • Once we obtain confirmation to proceed with the pre-order, your credit card will be charged in full to secure shipment of the item selected.
  • Pre-orders cannot be cancelled. Please note: All pre-order dates are subject to change. We will update via email of any change in that date.

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SPECIAL ORDERS

  • Special Orders are orders placed for merchandise on a per-customer basis.
  • If you have placed and confirmed an order for a Special Order item, your credit card will be charged in full and shipped once available.
  • Once you confirm your special order it CANNOT be cancelled.
  • Due to the special nature of these orders, Special Order items cannot be returned or exchanged under any circumstances.

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ORDER CANCELLATION

  • We understand that you may change your mind about the item selected. We will gladly cancel any order as long as it has not been processed and shipped. If your selection has been processed and shipped, the order will follow our Return and Exchange Policy.
  • Once Pre-order items and Special Order items are confirmed by you, they cannot be cancelled under any circumstances.

If you have any questions regarding your order, please email help@edressme.com or call 855-827-4733, Monday thru Friday, 9:00am till 6:00pm est and a Customer Service Representative will get back to your promptly.

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RETURN POLICY

Here at eDressMe we want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.

For details and exceptions, please see below.

  • Merchandise can be returned for a FULL store credit. Our store credit does not expire. Please select carefully as store credits can only be redeemed once and merchandise purchased with a store credit becomes a final sale. You may also exchange the item(s) for an alter size subject to availability.
  • In order to process your return, for store credit or exchange, you must contact us within 5 days from the time your order is received. You MUST send an email to returns@edressme.com to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
  • Returns sent back without RMA numbers will not be accepted, so please wait for a response.
  • Items must be in the mail no more than 2 days after a RMA number is issued.
  • All items being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
  • All merchandise must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
  • International orders are not eligible for a return or exchange.
  • All SALE and MARKDOWN ITEMS cannot be returned or exchanged.
  • Non-Returnable items also include: Tarik Ediz, Bridal, Jewelry, Handbags, and Spanx.
  • All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged.
  • All MADE TO ORDER ITEMS: Atria, Julian Chang, and Nika are not returnable or exchangeable
  • We reserve the right to deny the return if we receive the item(s) at any point after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.
 

HOW TO RETURN:

Email returns@edressme.com to request a RMA number. A Customer Service Representative will respond within 1 business day. If you send an email on Friday after 6pm est., Saturday or Sunday, your email will be answered on Monday.

You will be notified via e-mail once the RMA number request is processed.

  1. Place your RMA# on the outside of the shipping box.
  2. Pack the item(s) in their original shipping box. Enclose the invoice or RMA email in the box.
  3. Our return address is:

                                                     EDRESSME.COM
                                                     25 ENTERPRISE AVENUE
                                                     SECAUCUS, NJ, 07094

Check your e-mail. We will notify you by e-mail once your return has been processed.

IF AN ITEM ARRIVES IN A FAULTY CONDITION
We make every effort to ship merchandise that is in excellent condition. However, in the instance that this may happen, faulty merchandise may be exchanged. Please note: items that are damaged, as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the item in the same style, color, and size subject to availability.
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REFUSED OR UNDELIVERABLE PACKAGES

Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item..

Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.

Shoes must be returned in new condition with soles un-scuffed. If you need to try your shoes on, we recommend doing so in a carpeted area. Shoes showing signs of wear will be returned and will not be eligible for a store credit or exchange.

Note:  If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.

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NON-RETURNABLE STYLES

The following items may NOT be returned: Tarik Ediz, Bridal, Jewelry, Handbags, Spanx, and all Sale, Markdown, Pre-Order, and Special Order merchandise.

Any items marked SALE on our web site are not eligible for returns or exchanges.

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             SALES TAX

            Sales Tax is only charged on orders billed to residents of New York State.

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PAYMENT METHODS
 
We accept the following forms of payment:: Credit Cards, Debit Cards, and  Pay Pal . We do not accept personal checks, certified checks, money orders, or COD.

 CREDIT CARDS

We accept the following credit cards: American Express, Visa, MasterCard, and Discover Card.

Important Note:

All orders are subject to credit card authorization. When your credit card is authorized, your funds will be put on hold until the order is shipped. Once the order is shipped the payment is processed. Your billing information must be exactly as it appears on your credit card statement. If any of the information differs, the order will not be processed.

If your Shipping Address is different than your Billing Address, we are required to verify this information with your credit card company. As a result, your order may be subject to delay. Please allow 48 to 72 hours for the verification process. To help us expedite this process, we ask that you register your alternative shipping address with your credit card company. Be sure to mention this alternative address is for shipping purposes only.

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DEBIT CARDS

Debit Cards You may pay using a Debit Card. Once you place your order, your funds will be put on hold until the hold is taken off or the payment is processed (which ever is sooner). Once the order is shipped the payment will be processed and the funds will be deducted from your account. Please Note: While your funds are being held, you will not have access to these funds until the hold is taken off. Holds usually last 3 - 5 business days; however, this may vary from bank to bank.

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PRICING
eDressMe prides itself on fair pricing practices and makes every effort to ensure the accuracy of its prices. However, despite our best efforts, pricing errors may still occur. If an item's price is higher than our stated price, we will notify you of the situation. If an item's correct price is lower than our stated price, we will charge you the lower amount.

 

 INTERNATIONAL SHIPPING

PLEASE NOTE: For any international shipment, duties and taxes will be due upon receipt of the package. These fees are placed on imported packages according to each individual government policy. These fees are in no way associated with eDressMe. These fees are not placed on the package by eDressMe nor do we receive any portion of these funds. Thus these funds are not eligible for refund. If you refuse your package due to these fees, the amount of the re-import fees and transportation will not be credited back to your account as a restocking fee. In the case of international exchanges, brokerage fees will still apply. For Canadian Customers, customs and duties are applicable on all shipments, even in the case of exchange. 

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