Here at eDressMe we want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.
For details and exceptions, please see below.
- Merchandise can be returned for a FULL store credit, or may be exchanged as a one-time courtesy for an alternate size subject to availability. Store credit balances for returns may only be redeemed once for merchandise that becomes a final sale. The store credit issued for a return does not have an expiration date.
- In order to process your return for store credit or exchange, you must contact us within 5 days from the time your order is received. You MUST send an email to email@example.com to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
- Returns send back without RMA numbers will not be accepted, so please wait for a response.
- Items must be in the mail no more than 2 days after a RMA number is issued.
- All item(s) being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
- All merchandise must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
- International orders are NOT eligible for return.
- All SALE and MARKDOWN ITEMScannot be returned or exchanged. NON-RETURNABLE ITEMS also include: Tarik Ediz, Bridal, Jewelry, Handbags, Atria, Julian Chang, Nika, and Spanx.
- All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged.
- All MADE TO ORDER ITEMS: Atria, Julian Chang, Tarik Ediz, and Nika are not returnable or exchangeable.
- We reserve the right to deny returns if we receive the item(s) after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.
HOW TO RETURN:
Email firstname.lastname@example.org to request a RMA number. A Customer Service Representative will respond within 1 business day. If you send an email on Friday after 6pm est, Saturday, or Sunday your email will be answered on Monday.
- You will be notified via email once the RMA number request is processed.
- Place your RMA# on the outside of the shipping box.
- Pack the item(s) in their original shipping box. Enclose the invoice or RMA email in the box.
- Our return address is:
25 ENTERPRISE AVENUE
SECAUCUS, NJ, 07094
We will notify you by e-mail once your return has been processed.
The following items may NOT be returned: Tarik Ediz, Bridal, Jewelry, Handbags, Spanx, and all Sale, Markdown, Pre-Order, and Special Order merchandise. Any items marked SALE on our web site are not eligible for returns or exchanges.
IF AN ITEM ARRIVES IN FAULTY CONDITION
We make every effort to ship merchandise that is in excellent condition. However, in the instance that an item arrives in faulty condition, this item may be exchanged. Please note: items that are damaged as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the order for the item in the same style color, and size, subject to availablity.
REFUSED OR UNDELIVERABLE PACKAGES
Reshipping refused or undeliverable packages are subject to return ground service only. If you would like to cancel an undeliverable or refused package that has been returned to us, please not that there is a 15% Restocking Fee per item.
Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all original tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.
Shoes must be returned in new condition with soles un-scuffed. if you need to try your shoes on, we recommend doing so in a carpeted area. Shoes showing signs of wear will be returned and will not be eligible for a store credit or exchange.
Note: If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.