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| Q. What is your return policy? |
A. Click here for return policy page
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| Q Where are you located? |
A: We are located at 325 west 38th St. between 8th and 9th ave. on
the 17th floor. Click
here for MAP
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| Q: Do I need an appointment
to come to your showroom? |
A: No, you do not need an appointment to come in during our normal
business hours: Monday to Friday from 9AM to 6PM. However, an appointment
is recommended if you need a specific style, color and size advertised
on our web-site to be sure we have it in stock for you when you come..
Please note that we do not have all the styles in our showroom. So, if you
want a specific style, please call us first so we may check availability
and advise you.
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| Q: How long does it take for
me to get a refund for my return? |
A: Once we receive your return we inspect to make sure the dress has
not been worn, stained or damaged. Once the inspection is approved, we
credit your account immediately. However, the length of time it takes to reflect on your statement varies depending on the bank.
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| Q: Why was I not fully
credited for my return if I returned it within the 14 days? |
A: We have a 100% inspection on merchandise with highly trained inspectors.
They inspect merchandise going in and out of our warehouse. If you were
not fully credited, it is because the inspectors found the style damaged
or stained and needs repair or dry cleaning. We deduct the cost of repair
from your credit card (The cost of the repair or cleaning may vary depending
on the condition of the style.) Once we know the exact cost, we send an
e-mail notifcation to you and deduct this cost from your credit card.
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| Q: Why was my return not accepted
and shipped back to me? |
A: If the style is seriously stained and can not be dry-cleaned or can
not be repaired, we return it to the sender. We call you first and notify
you. We will charge your account to send it back to you. This is to prevent
those rare cases where customers abuse our liberal return policy.
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| Q: What do I do if I need to
exchange an item for another color or size? |
A: The fastest way to exchange a style is to call us and make sure
we have the replacement size or color. We recommend that you place a new
order for the replacement size or color. You can send the previous order
back to us for full credit within the 14 days . Once we receive it, we
credit your account. If you are not in a hurry to receive the exchange,
please call us to make sure we can hold the style for you. Then send your
return back. You should request the style and color in the invoice and
specify: PLEASE EXCHANGE! If we do not have the replacement style or color
in stock at that time, we will contact you and issue your credit immediately
if we are unable to get it for you. Or, we will notify you of the expected
delivery of the replacement size or color.
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| Q: Can I use a different
ship to name, phone number and address than my bill to name, phone number
and address? |
A: Yes. You can. However your order will be subject to delay. In order
to ship to a different address than the bill to address, we need to contact
the bill to person by phone for approval. Once we get this approval, we
contact the credit card issuing Bank for name and address verification.
Once these two steps are complete, your order is shipped. We follow this
procedure in order to provide necessary security to your credit card.
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| Q: Do you deliver on Saturday? |
A: Yes, for Next Day Air Only. $10 EXTRA NON-Refundable charge will
be added. Please write in the comments section of order: "SATURDAY
DELIVERY NEEDED!" Orders receieved Thursday with 2nd Day air arrive
on Monday.
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| Q: If you receive an email/phone
call that your order is on hold. What is the problem? |
A: The style you selected is not in stock at the moment
but is in route to us. Please let us know the following: What is YOUR
WEAR DATE? Would you like
assistance in finding a different style? Can one of our personal shoppers
get back to you? Once we receive this information we can find a solution.
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| Q: Do you have 2
websites? |
| A: Yes. www.edressme.com and www.edressme.net They are identical
in content and price. However, if store credit is issued on .com new orders
must be entered there; and if the original store credit is issued on .net.
New orders must be taken there. ( top of page ) |
| Q: Do you have coupons? |
A: From time to time, we offer coupons to our previous
customers and to those who opt in to our email list. To join our email
list, click on the "join our email list" text on the left hand
menu of every page. Click
here for specials & coupons.
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| Q: I need this dress
by such date. Where is it? |
A: We are sorry for the delay. We will have our personal
shopper check this problem and call you back ASAP.
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| Q: Do you collect sales
tax? |
A: We collect sales tax on all items shipped to addresses
in NY state.
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| Q: I'm responding
to an email that you sent me stating Address bad, Zip bad. What do I do?
|
A: The billing information that you provided on your order
does not match the information on file at your bank for your credit card.
Provide us with the billing address on your last credit card statement
or provide us with a DIFFERENT credit card with correct billing address.
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| Q: I saw a
style in a magazine can I order it from you? |
A: We will try to get it for you. Please give us your name
and phone # and/or email address as well as the name of the magazine,
the page # where the style appears, a style # and the manufacturer of
the style. Please tell us your size and color choice and the date you
need the style. This information will be emailed to our personal shoppers
who will contact you to let you know if they were successful in finding
the style for you.
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| Q: My package arrived
damaged. What do I do? |
A:If you receive a package that has been damaged, DO NOT
discard the box or the contents. You will need to call one of our customer
service representatives at 866-433-7377.
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| Q: How do I print
a return label? |
A: You must click on on the following symbol:
Print UPS return label:
This symbol can be found by clicking Customer Service on the homepage.A
new window will open up. Simply fill in the fields. For weight, use 2.0
lbs (DO NOT TYPE THE WORD LBS). Press continue and the final screen will
display a UPS label.
PRINT the label on any printer. AFFIX the label to the parcel, covering
up any previous delivery address and barcode. Drop off your package at
a UPS station, give it to a UPS driver, or leave it at a valid UPS drop-off
point. If you call UPS to pick up your package, you will be charged a
pick-up fee. You must call UPS to determine this fee.
We will fully credit your account for this purchase as soon as we receive
the package and it has been inspected for damages.Please note that we
do not pay for returns on international orders at this time.
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| Q: My computer
can't print the return label. What do I do? |
A: We can mail you a return label or if a fax is available,
we can fax you a label.
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| Q: Was your fashion
show on TV? |
A: Yes, Sunday Nov. 16, 2004 Fox Magazine featured a story
on the eDressMe fashion show. Click on the link on the home page to see
the piece. It requires either a "Real player" or "windows media player"
for the streaming video.
Click
Here for Fashion Show
We have also appeared on WCBS T.V., Jack and Ali and
MTV.
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